Terms of Use

1. Independent support

We are an independent phone support service. We are not affiliated with, endorsed by, or acting on behalf of any bank, retailer, delivery company, manufacturer, government agency, or other third-party brand. Any brand names mentioned during a call are used only for descriptive purposes.

2. What our service is — and isn't

We provide general, plain-language guidance about everyday customer service topics such as understanding a bill, tracking an order, or figuring out where to go next. We do not access your accounts on your behalf, process payments, issue refunds, ship products, or make legal, financial, medical, or tax decisions for you.

3. No professional advice

Nothing on the website or said during a call constitutes legal, financial, tax, medical, or other professional advice. For those, please consult an appropriately licensed professional.

4. Fees

Our guidance is provided at no charge. Your telephone carrier's standard call rates may apply. We do not currently charge fees for calls placed to our published number.

5. Your responsibilities

• Do not share passwords, PINs, or full card numbers with us — we will never ask.
• Provide accurate information when you contact us so we can help effectively.
• Use the website and phone line lawfully and respectfully toward our staff.

6. Intellectual property

The website's design, text, graphics, and logos are owned by ExCustomerService or our licensors and are protected by applicable intellectual-property laws. You may not copy, modify, or redistribute them without our written permission.

7. Third-party links and brands

The website may reference third-party brands or link to third-party websites for informational purposes. We are not responsible for the content, policies, or practices of those third parties.

8. Disclaimer of warranties

Our website and support line are provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that any information provided will be complete, accurate, or suitable for your specific situation.

9. Limitation of liability

To the maximum extent permitted by law, ExCustomerService and its owners, managers, employees, and contractors will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website or the phone line. Our total aggregate liability for any claim will not exceed one hundred U.S. dollars (US$100).

10. Governing law and venue

These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in Jackson County, Missouri, and you consent to the personal jurisdiction of those courts.

11. Changes

We may update these Terms from time to time. Changes take effect when posted, and the "Last updated" date at the top will reflect the latest revision.

12. Contact

ExCustomerService · 3437 E 6 St, Kansas City, MO 64124, USA · legal@excustomerservice.site · +1 (888) 687-2651.