Privacy Policy

1. Information we collect

When you call us, we may collect the phone number you called from, the date and time of the call, the general reason for your call, and any details you choose to share during the conversation.

When you use our website, we may collect basic technical information such as browser type, device type, approximate location (city or region), pages viewed, and time spent — through cookies and similar technologies (see our Cookie Policy).

If you use the contact form or email us, we collect the name, email address, and message you submit.

2. What we never ask for

We do not ask for and do not store passwords, PINs, full payment card numbers, government identification numbers, or online banking credentials. If someone claiming to be from us asks for that information, please hang up and call our published number back directly.

3. How we use information

• To answer your call and provide the guidance you asked for.
• To follow up on a contact-form or email message.
• To improve our service, train our agents, and monitor call quality.
• To keep our website secure and detect abuse.
• To comply with legal obligations that apply to our business.

4. Sharing information

We do not sell your personal information. We share limited information only with: (a) service providers who help us run our phone line, website, and analytics under written agreements; (b) law enforcement or regulators when we are legally required to; and (c) professional advisors bound by confidentiality obligations.

5. Call recordings

Calls may be recorded for quality assurance and training. You will be informed at the start of the call, and you can request not to be recorded. Recordings are retained only for as long as reasonably necessary for the purposes above.

6. Retention

We keep information only as long as we need it for the purposes described here or as required by law. Website analytics data is typically retained for up to 26 months.

7. Your rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to object to or restrict certain uses. To exercise these rights, email privacy@excustomerservice.site. We will respond within a reasonable time frame.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is 100% secure, but we work to keep our practices current.

9. Children

Our service is intended for adults. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of the page will always show when it was last revised.

11. Contact

Questions about this policy? Write to us at ExCustomerService, 3437 E 6 St, Kansas City, MO 64124, USA, or email privacy@excustomerservice.site.