eExCustomerService

Legal

Confidentiality Statement

Last updated: July 9, 2026

ExCustomerService ("we") takes the confidentiality of what callers share with us seriously. This statement explains, in plain language, how we handle information during and after a call.

1. Our commitment

Everything you share with an agent — the reason you're calling, the situation you describe, and any personal details you volunteer — is treated as confidential and used only to help you with your question. We do not discuss the substance of your call with outside parties for marketing, resale, or unrelated purposes.

2. Information we will never ask for

  • Account passwords or one-time verification codes.
  • PIN numbers of any kind.
  • Full payment card numbers, CVV codes, or online banking credentials.
  • Full government identification numbers (e.g., Social Security number).

If anyone claiming to be from ExCustomerService asks for these, please hang up and call our published number back directly at +1 (888) 687-2651.

3. Agent training and access

Every agent signs a written confidentiality obligation as part of their engagement. Access to caller information is limited to team members who need it to perform their role. Confidentiality obligations continue after an agent stops working with us.

4. Recordings and notes

Calls may be recorded for quality and training. You will be told at the beginning of the call, and you can decline. Recordings and any written notes are stored on access-controlled systems and retained only for as long as reasonably necessary.

5. When we may share information

We may share limited information only when:

  • You clearly ask us to (for example, to direct you to a specific official channel).
  • A service provider under written confidentiality obligations needs it to help us run our operations.
  • We are required to do so by valid legal process or to protect someone's safety.

6. Reporting a concern

If you believe your information has been mishandled, contact us immediately:
ExCustomerService · 3437 E 6 St, Kansas City, MO 64124, USA
Phone: +1 (888) 687-2651
Email: privacy@excustomerservice.site

7. Relationship to other policies

This statement supplements our Privacy Policy and Terms of Use. In case of any inconsistency, the more protective provision for the caller applies.